My pet is right next to me, but My Pets in the Pawscout App shows Can’t Find a Tag.
First, select "My Pets" from the bottom menu in the Pawscout App. Choose your pet from the list. If you see "Can't Find a Tag," but your pet is with you, please tap "Can't Find a Tag" to help resolve the issue.
Selecting "Can't Find a Tag" will ask you whether your pet is safe with you:
NO - If your pet is not safe with you, you will be prompted to create a Lost Pet Post for your pet. We will guide you through a few short steps to create the best possible post so rescuers know how to care for and return your pet to you quickly.
YES - If your pet is with you, please select YES. We will guide you through a few quick steps to help the Pawscout App locate your Tag.
Before you start, please make sure you have downloaded the latest version of your OS (Android or iOS) and the latest version of the Pawscout App from Google Play or the App Store.
Next, please make sure you have enabled all permissions and notifications.
After you have checked your Pawscout App version and enabled permissions, we will ask you to perform a Self-Check on nearby Pawscout Tags. If you have more than one Pawscout Tag, please make sure that you are far away from them and as close as possible to the tag giving you trouble. All working Tags will appear as PAWSCOUT-TAG. Select the nearest Tag, which should have the most number of green bars/highest signal strength.
If the Self-Check does not resolve your problem, please contact us.
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