FAQs

Setup & General Usage

• How do I change the Pawscout Tag battery?
• Setting Up Your Pawscout
• I found a lost pet with a Pawscout Tag. How can I help?
• How do I set up Pawscout?
• How do I enable my friends and family to help me care for my pet?
• How do I attach the Pawscout Tag to my pet's collar?

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How Pawscout Works

• Building Your Community
• Will Pawscout work with my OS/phone?
• What is the Safety Map? How does it work?
• How does Pawscout track pets?
• How can I help the Pawscout community?
• How is the Pawscout Tag different from a GPS tracker?

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Orders & Returns

• Where can I buy Pawscout?
• Can I order a nameplate?
• Do you ship internationally?
• How do I order Pawscout Tags in bulk?
• How fast will my order arrive if I buy from www.pawscout.com?
• How can I receive a replacement or refund?

Video Tutorials

• How-to Videos
• Explanation Videos

Troubleshooting

• My new Pawscout Tag is not pairing with my smartphone
• I lost my phone. How do I restore Pawscout?
• Why am I receiving "out of range" messages when I'm next to my pet?
• How do I remove a pet from the Pawscout App?
• How do I replace my pet's Pawscout Tag?
• What do I do when I see "Last seen" beneath a pet on the home screen?

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