FAQs

How Pawscout Works

• How does the Pawscout Tag work?
• How does Pawscout track pets?
• How can I help the Pawscout community?
• How is the Pawscout Tag different from a GPS tracker?
• What are the specs of the Pawscout Tag?
• I have a traditional tag and microchip. Why do I need Pawscout?

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Orders & Returns

• Where can I buy Pawscout?
• Can I order a nameplate only?
• Do you ship internationally?
• How do I order Pawscout Tags in bulk?
• How fast will my order arrive if I buy from www.pawscout.com?
• How can I receive a replacement or refund?

Setup and General Usage

• How do I set up Pawscout?
• How do I enable my friends and family to help me care for my pet?
• How do I change the Pawscout Tag battery?
• How do I attach the Pawscout Tag to my pet's collar?
• Does Pawscout work for more than one pet?
• What are those strange circular components included with my Pawscout Tag?

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Video Tutorials

• How-to Videos
• Explanation Videos

Troubleshooting

• I lost my phone. How do I restore Pawscout?
• Why am I receiving "out of range" messages when I'm next to my pet?
• How do I remove a pet from the Pawscout App?
• How do I replace my pet's Pawscout Tag?
• What do I do when I see "Last seen" beneath a pet on the home screen?
• The Pawscout App is not updating the location of my pet.