FAQs

Community Guidelines

• Pawscout Community Guidelines

Setup & General Usage

• Setting Up Your Pawscout
• How do I change the Pawscout Tag battery?
• Pawscout Chat and Conversations
• How do I pair my Pawscout Tag with my phone?
• My family member/roommate/partner paired our Pawscout Tag. How can I add our shared pet on the App?
• How do I upload a video to Pawscout?

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How Pawscout Works

• How does Pawscout work?
• What do I do if my pet gets lost?
• I found a lost pet with a Pawscout Tag. How can I help?
• Pawscout Walks
• Why does Pawscout need access to my location?
• What is the difference between Pet Parents and Guardians?

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Troubleshooting

• Pawscout Tag Troubleshooting 
• The same pet appears on my My Pets screen more than once. What do I do?
• Help! Pawscout is draining my phone’s battery.
• My Pawscout battery is dying rapidly.
• My new Pawscout Tag is not pairing with my smartphone
• The Pawscout App is not updating the location of my pet.

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Orders & Returns

• How fast will my order arrive if I buy from www.pawscout.com or the Pawscout App?
• Where can I buy Pawscout?
• Can I order a nameplate?
• Do you ship internationally?
• How can I receive a replacement or refund?

Video Tutorials

• How-to Videos
• Explanation Videos

Pawscout Pro

• What is Pawscout Pro?
• How do I cancel my Pawscout Pro subscription?
• Managing your Pawscout Pro subscription
• Pawscout Tag Safety Alerts
• Pawscout Tag Safety Check
• Location History for your Pet

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