FAQs
Map
Community Guidelines
Setup & General Usage
- Setting Up Your Pawscout
- How do I change the Pawscout Tag battery?
- Pawscout Chat and Conversations
- How do I pair my Pawscout Tag with my phone?
- My family member/roommate/partner paired our Pawscout Tag. How can I add our shared pet on the App?
- How do I upload a video to Pawscout?
How Pawscout Works
- How does Pawscout work?
- What do I do if my pet gets lost?
- I found a lost pet with a Pawscout Tag. How can I help?
- Pawscout Walks
- Why does Pawscout need access to my location?
- What is the difference between Pet Parents and Guardians?
Troubleshooting
- Pawscout Tag Troubleshooting
- The same pet appears on my My Pets screen more than once. What do I do?
- Help! Pawscout is draining my phone’s battery.
- My Pawscout battery is dying rapidly.
- My new Pawscout Tag is not pairing with my smartphone
- The Pawscout App is not updating the location of my pet.
Orders & Returns
Video Tutorials
Pawscout Pro
- What is Pawscout Pro?
- How do I cancel my Pawscout Pro subscription?
- Managing your Pawscout Pro subscription
- Pawscout Tag Safety Alerts
- Pawscout Tag Safety Check
- Location History for your Pet