FAQs
Community Guidelines
Setup & General Usage
- How do I pair my Pawscout Tag with my phone?
- My family member/roommate/partner paired our Pawscout Tag. How can I add our shared pet on the App?
- I found a lost pet with a Pawscout Tag. How can I help?
- Setting Up Your Pawscout
- How do I change the Pawscout Tag battery?
- How do I upload a video to Pawscout?
How Pawscout Works
- What is the difference between Pet Parents and Guardians?
- I want to share my pet with my spouse/partner/roommate/child. How do I do that?
- What do I do if my pet gets lost?
- How does Pawscout work?
- What are Pawscout Badges and how do I earn them?
- What is the Search & Discover tab?
Troubleshooting
- The Pawscout App is not updating the location of my pet.
- The same pet appears on my My Pets screen more than once. What do I do?
- Help! Pawscout is draining my phone’s battery.
- Pawscout Tag Troubleshooting
- My Pawscout battery is dying rapidly.
- My new Pawscout Tag is not pairing with my smartphone