FAQs
Community Guidelines
Setup & General Usage
- I found a lost pet with a Pawscout Tag. How can I help?
- Setting Up Your Pawscout
- How do I change the Pawscout Tag battery?
- My family member/roommate/partner paired our Pawscout Tag. How can I add our shared pet on the App?
- How do I upload a video to Pawscout?
- How do I enable my friends and family to help me care for my pet?
How Pawscout Works
- What is the Search & Discover tab?
- What do I do if my pet gets lost?
- What is the Pawscout Social Feed?
- I received a notification that someone found my pet. What now?
- How does Pawscout work?
- What are Pawscout Badges and how do I earn them?
Troubleshooting
- My Pawscout battery is dying rapidly.
- The Pawscout App is not updating the location of my pet.
- The same pet appears on my Home screen more than once. What do I do?
- Help! Pawscout is draining my phone’s battery.
- Pawscout Tag Troubleshooting
- My new Pawscout Tag is not pairing with my smartphone