When your Tag is set up correctly, you will sometimes see “Searching for Pawscout Tags ...” displayed on your My Pets view. Pawscout needs Bluetooth AND Location Services enabled on your phone to detect nearby pets/tags. Tap here to make sure your phone is properly set up to use Pawscout.
Can't Find a Tag (Tap to Resolve)
Tapping on the map will show you the last-known location of your pet/tag, as indicated by the grey circle. Selecting “Tap to resolve” will ask you whether your pet is safe with you. Please select the appropriate response as follows:
Yes - Pawscout Tag is near you but the Pawscout App is not detecting the Tag
No - Pet is lost, and you want to create a Lost Pet Post so other Pawscouters can help you find your pet
When your pet is near you, you will see the message above in Pawscout App's pet profile for your pet (My Pets -> Open Profile). The location displayed for your pet is approximate only. The distance in the blue distance estimator box pictured above will increase as you move farther away from the Tag and decrease when you move closer.
You will not see "Searching for Tags..." if all of your pets are in range and detected by the Pawscout App.
Near (Pet Parent or Guardian)
When your pet isn’t near you but is near a Guardian or Pet Parent in your petwork, Pawscout will show that your pet is near them. Need to tell them when you’ll pick up your dog? We’ve made it easy for you to contact them from by tapping “Contact Guardian.”