Our monthly and annual subscriptions are managed by the App Store and Google Play, not Pawscout. As such, we are unable to cancel subscriptions or issue refunds for subscription fees on your behalf.
If you’d like to opt out of Pawscout Pro (we’ll miss you!), follow these steps:
On the Pawscout App (iOS or Android):
- Open the Pawscout App.
- Select Settings in the bottom right-hand corner.
- Tap Manage Subscriptions under Pawscout Pro.
- Choose Pawscout Pet Community and select Cancel Subscription.
Please note that the App Store and Google Play do not provide refunds for subscription fees already paid.
Why am I still a Pawscout Pro user after canceling?
If you signed up for Pawscout Pro on a monthly or annual basis and canceled before the end of your subscription, you will continue to have access to Pawscout Pro features until your current subscription period expires.
Unable to log into the Pawscout App?
If you're unable to log into the Pawscout App, you can still cancel your Pawscout Pro subscription directly through your Google Play (Android) or Apple ID (iOS) Subscriptions.
If you have any further questions, feel free to reach out. We're here to help!
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