Our monthly and annual subscriptions are managed by the App Store and Google Play: not Pawscout. As a result, we cannot cancel subscriptions on your behalf, and we cannot refund subscription fees to you. If you decide to opt-out of being a Pawscout Pro user (we’ll miss you!), follow these easy steps:
On the Pawscout App (iOS or Android)
- Open your Pawscout App
- Select Profile on the bottom right-hand corner
- Choose the Settings icon on the upper right-hand corner
- Tap on Manage Subscriptions under Pawscout Pro
- Choose Pawscout Pet Community, and select Cancel Subscription
The App Store and Google Play do not offer refunds for subscription fees you have already paid.
Why am I still a Pawscout Pro user after canceling?
If you signed up for Pawscout Pro on a monthly or annual basis and cancel before the end of your subscription, you will have access to Pawscout Pro until the expiration of the then-current subscription period.
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