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When a fellow Pawscouter or concerned citizen approaches a Pawscout pet and are concerned the pet may be lost, they can notify the owner via the Pawscout App. If you receive a notification that so...

Pawscout will fulfill your order within five business days – many times sooner. Your order will ship from our headquarters in the SF Bay Area. Domestic orders can take up to two weeks to arrive, an...

  After confirming your shelter’s Pawscout account, please create a Found Pet Post. Don’t forget to include your address so that you only see nearby Lost and Found Pet Posts. By default, we limit y...

Only Pawscout Pet Parents can add, edit, and share documents for their pet child.  Guardians or other third parties cannot see your Pet Documents unless you send them your pet records via email.  W...

If you are having trouble recording your walks, please click here for troubleshooting tips.

Pawscout offers two simple, affordable, modern solutions to keep your pet safe and healthy, and to get them home as quickly as possible if they go missing.   PawscoutQR  Pawscout QR Tag is the sma...

Pawscout Tags only pair with one phone.  If you have roommates, partners, kids, or friends who help you care for your pet, consider subscribing to Pawscout Pro. Pawscout Tags work just fine if you’...

Only the Pawscout Bluetooth Smarter Pet Tags (not PawscoutQR Tags) will have a button that you can press to show a blinking light. If your Pawscout Tag looks like this, press the small raised butto...

Please note that your Pawscout QR Nameplate will not work unless you set it up.    If your brand-new QR Code Nameplate arrives cracked, please contact us.  

Only Pet Parents who are Pawscout Pro subscribers may add, create, or edit Pet Documents. If you terminate your Pawscout Pro subscription, you can view your Pet Documents but will no longer be able...