DJ Visaya

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  • How do I change the Pawscout Tag battery?

     1. Remove the Pawscout Tag from your pet and place it on your palm facing up. 2. Take your other hand and lightly press the Pawscout between your palms. 3. The hand covering the front of the Tag ...

  • What is the Safety Map? How does it work?

    Pawscout's Safety Map gives you a bird's-eye view of the Pawscout community in your city and neighborhood. The color blue on the map represents Pawscout users in an area. The darker the blue, the m...

  • Should I remove the Pawscout Tag for swimming or bathing?

    Our Pawscout Tags are water-resistant, making them suitable for baths, rain or snow. However, events of extended exposure, such as swimming, can be harmful. 

  • How do I know if my battery is low?

    The Pawscout App will alert you when your battery is low.  Also, if you push the raised button on the front of the Pawscout Tag and fail to see a blinking blue light (it's quick and easy to miss, s...

  • Can I track my pet indoors with Pawscout?

    Pawscout uses a special radio called Bluetooth low-energy. While it is an amazing technology, it is highly susceptible to physical obstacles, including walls and furniture. It is primarily intended...

  • What’s a Guardian, and how can they protect my pet?

    A Guardian is any friend, family member, neighbor, dog-walker, or pet-sitter you trust to care for your pet. As Guardians, they’ll become your pet parenting copilots, with access to (almost) all of...

  • How does virtual pet leash work?

    Virtual Pet Leash allows you to set up a virtual perimeter between you and your pet. It is intended for outdoor use when you and your pet are outside.  You must be within 300 feet of your pet to en...

  • How does Pawscout work?

    The Pawscout Tag does not have GPS capability. As a Bluetooth-enabled device, your Pawscout Tag sends out a beacon from its spot on your pet’s collar that travels up to 300 feet in all directions. ...

  • What are those strange circular components included with my Pawscout Tag?

    The flush mounts are an alternative for fastening the Pawscout Tag to your pet's collar and are ideal for small pets or pets who like to roughhouse.  Your pet's collar must be less than 1.25 inches...

  • How do I attach the Pawscout Tag to my pet's collar?

    When attaching your Pawscout Tag to your pet, ensure that your pet’s collar is fitted so that it is snug but loose enough to insert two fingers between the collar and your pet. Objects that dangle ...