DJ Visaya

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  • What’s a Guardian, and how can they protect my pet?

    A Guardian is any friend, family member, neighbor, dog-walker, or pet-sitter you trust to care for your pet. As Guardians, they’ll become your pet parenting copilots, with access to (almost) all of...

  • What do the icons on the Pawscout Map mean?

    Choose your pet from the home screen in the Pawscout App to navigate to a map with a large "+" symbol at the bottom. Selecting the "+" reveals the following four options: 1. Start Walk: Pressing th...

  • Should I remove the Pawscout Tag for swimming or bathing?

    Our Pawscout Tags are water-resistant, making them suitable for baths, rain or snow. However, events of extended exposure, such as swimming, can be harmful. 

  • How do I remove a pet from the Pawscout App?

    For any pet that you have on your My Pets/Home view, the instructions below can show you how to remove/delete their profile.  For Android users Choose the pet you wish to remove under the My Pets s...

  • How does Pawscout work?

    The Pawscout Tag does not have GPS capability. As a Bluetooth-enabled device, your Pawscout Tag sends out a beacon from its spot on your pet’s collar that travels up to 300 feet in all directions. ...

  • What is the Pawscout Social Feed?

    Pawscout’s social feed is your spot for connecting with pets near you. It’s a social media “petwork” where you can share photos, arrange walks and playdates in your area, and talk with members of y...

  • What do I do if my pet gets lost?

        Losing a pet is nerve-wracking and scary, which is why you shouldn’t have to handle it alone. Pawscout’s here to help! Our Lost Pet Report feature helps you create a digital lost pet poster th...

  • Pawscout Tag Troubleshooting 

    The blue light didn’t blink three times. If you saw the steady blue light for the previous step, please wait until the blue light turns off.  You will then quickly press (but not hold) the raised ...

  • What do I do when I see "Last seen" beneath a pet on the home screen?

    Are you unable to use Start Walk or Virtual Leash? Is Pawscout telling you "Pet needs to be in range" when they are anxiously standing in front of you? This article can help you place your furry fr...

  • My Pawscout battery is dying rapidly.

    Are you needing to change your Pawscout Tag’s battery too often? Are you receiving the “Low battery” indicator within days of replacing your CR2032 battery? If so, we’d like to help! Please write t...