DJ Visaya

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  • Will Pawscout work with my OS/phone?

    You will need an iOS or Android device to run the Pawscout App. Pawscout only works with complete iOS or Android OS versions. In general, we support the most recent version of the iOS and Android o...

  • Is the Pawscout Tag too big for a small cat or dog?

    The Pawscout Tag is designed for pets 10lbs and up. If you have a small pet, use the flush mounts for a secure fit.   Affixing the Tag Smartphone users watch here.

  • How do I know if my battery is low?

    The Pawscout App will alert you when your battery is low.  Also, if you push the raised button on the front of the Pawscout Tag and fail to see a blinking blue light (it's quick and easy to miss, s...

  • How does virtual pet leash work?

    Virtual Pet Leash allows you to set up a virtual perimeter between you and your pet. It is intended for outdoor use when you and your pet are outside.  You must be within 300 feet of your pet to en...

  • How do I report a pet as lost?

    Choose your pet from the My Pets menu and mark your pet as Lost. Pets can only be claimed as Lost when they are not within your range. When you mark your pet as Lost, any Pawscouter that spots and ...

  • What are those strange circular components included with my Pawscout Tag?

    The flush mounts are an alternative for fastening the Pawscout Tag to your pet's collar and are ideal for small pets or pets who like to roughhouse.  Your pet's collar must be less than 1.25 inches...

  • Regulatory Compliance

    Regulatory Compliance Pawscout Smart Pet Tag Setup Instructions: 1.  Download the Pawscout App from the iTunes or Google Play store onto your smartphone. 2.  Open the Pawscout App and follow the se...

  • Do I need a smartphone to use Pawscout?

    Yes, you will need an iOS or Android device. Pawscout only works with complete iOS or Android OS versions. In general, we support the most recent version of the OS and the prior version.  Please ma...

  • How fast will my order arrive if I buy from

    We generally fulfill all orders within four business days of receipt of the order.  Orders ship via USPS from the SF Bay Area. For orders within the United States, please allow 3-5 business days fo...

  • Can I track my pet indoors with Pawscout?

    Pawscout uses a special radio called Bluetooth low-energy. While it is an amazing technology, it is highly susceptible to physical obstacles, including walls and furniture. It is primarily intended...