DJ Visaya

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  • How do I report a pet as found?

    Be certain that it is okay to approach the pet. From your Pawscout app, you will be encouraged to contact the owner of the pet to let them know of their pet's whereabouts.  When the owner is reunit...

  • What do the icons on the Pawscout Map mean?

    Choose your pet from the home screen in the Pawscout App to navigate to a map with a large "+" symbol at the bottom. Selecting the "+" reveals the following four options: 1. Start Walk: Pressing th...

  • What do I do when I see "Out of Range" for my pet on the home screen?

    Are you unable to use Start Walk or Virtual Leash? Is Pawscout telling you "Pet needs to be in range" when they are anxiously standing in front of you? This article can help you place your furry fr...

  • What’s a Guardian, and how can they protect my pet?

    A Guardian is any friend, family member, neighbor, dog-walker, or pet-sitter you trust to care for your pet. As Guardians, they’ll become your pet parenting copilots, with access to (almost) all of...

  • Help! Pawscout is draining my phone’s battery.

    Pawscout’s Bluetooth-enabled Tag was designed to use very little battery and data. While some activities in the App require more battery than others, Pawscout shouldn’t be causing your phone’s batt...

  • Should I remove the Pawscout Tag for swimming or bathing?

    Our Pawscout Tags are water-resistant, making them suitable for baths, rain or snow. However, events of extended exposure, such as swimming, can be harmful. 

  • How does Pawscout work?

    The Pawscout Tag does not have GPS capability. As a Bluetooth-enabled device, your Pawscout Tag sends out a beacon from its spot on your pet’s collar that travels up to 300 feet in all directions. ...

  • What do I do if my pet gets lost?

        Losing a pet is nerve-wracking and scary, which is why you shouldn’t have to handle it alone. Pawscout’s here to help! Our Lost Pet Report feature helps you create a digital lost pet poster th...

  • Pawscout Tag Troubleshooting 

    The blue light didn’t blink three times. If you saw the steady blue light for the previous step, please wait until the blue light turns off.  You will then quickly press (but not hold) the raised ...

  • My Pawscout battery is dying rapidly.

    Are you needing to change your Pawscout Tag’s battery too often? Are you receiving the “Low battery” indicator within days of replacing your CR2032 battery? If so, we’d like to help! Please write t...