Today I got the Pawscout app showed a red notification to update the software for my pets tags. I update the first pets tag & everything went fine. When I attempted to update the second pets tag, I got a message saying something went wrong during the update. So I went to try it again but now the tags blue light would not light up. So I put in a brand new battery, still nothing. The tag appears to have went dead. Luckily I had a brand new spare tag, so I take that one out of the package and go on the app to replace my pets previous tag with the new tag. The blue light lights up, the app reads the new tag and everything appears to be fine. I get the red alert to update the tag and when I do the same thing happens again.
Something about the update has killed two of my tags. I can not get them to work at all now. I've tried inserting brand new batteries that I know for sure are good because I have tested with my meter.
Why would the update have randomly killed two tags, one that is no more than 2 months old and the other tag that was brand new? What can be done to remedy this problem with the 2 tags I have that no longer work since the software update?
This is very disappointing because I have purchased a total of 5 tags for my own pets and as a pet care provider & groomer I recommend Pawscout tags to many of my customers & I would like to make good on my recommendations .
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