Help! Pawscout is draining my phone’s battery.

Pawscout’s Bluetooth-enabled Tag was designed to use very little battery and data. While some activities in the App require more battery than others, Pawscout shouldn’t be causing your phone’s battery to drain any faster than normal.

Some things to bear in mind:

• Pawscout needs Bluetooth and Location Services (GPS) enabled at all times, even when the App is not open, to scan for lost pets. Bluetooth and GPS both work the exact same way whether you’re keeping tabs on your own pet or your neighbors’, so we don’t recommend reducing your pet’s protection by disabling them.
• Battery-conscious Pawscouters may wish to force-quit the Pawscout App, rather than letting it run in the background. This uses more battery than simply leaving the App running—in much the same way that turning a computer on and then off drains more battery than leaving it on does.
• Certain App functions, if used continuously over the course of hours or days, may cause your phone’s battery to drain faster, such as the Outdoor Virtual Pet Leash.
• Have you updated lately? Keeping your phone’s OS and the Pawscout App updated to the latest versions will ensure you get the best experience.

If you’ve been letting the Pawscout App run in the background, have updated to the latest version, and aren’t marathoning the Virtual Pet Leash—but are still experiencing rapidly draining battery—please contact Support.