I think my Tag’s battery may be dead.
- Pawscout Tags are unable to pair if the App detects your battery is too low. Steps on replacing the Tag’s battery can be found here.
- In replacing your Pawscout battery, please be sure the battery is positive "+" side facing up and that the tag is closed completely.
I still can’t get my Tag paired.
- We’re sorry to hear that but never fear. Pawscout Support is ready to help!
If you’ve followed the previous steps and you’re still having a hard time, or if you’re having a Tag-pairing issue you don’t see here, send us a message!
- Select Profile -> choose the Tool icon -> select Help and choose Contact Support and write to our Pawscout Support.