Have you found a pet wearing a Pawscout Tag? Here's how you can help reunite them with their people.
- I have found a pet that appears lost, and I am not a Pawscout user.
- I found a pet that appears lost, and I am a Pawscout user.
- I’m Having Problems Scanning the Tag
- I found a pet with a Pawscout Tag and a QR code.
I Found a Pet that Appears Lost, and I Am NOT a Pawscout User.
If you don't have an account with Pawscout and have not downloaded the App, please download the free Pawscout App on an iOS or Android smartphone (https://pawscout.com/join/)
- At App launch, you'll see the prompt, "Found a pet with a Pawscout Tag?" below options to sign up or login. If you’ve already created an account, see I found a pet, and I am a Pawscout user.
- The screen will instruct you to get as close to the lost pet as possible so that the Pawscout App can pick up the signal from the Tag. We understand that it may not always be safe to approach a lost, frightened, or disoriented pet, so please put your safety first.
- Follow the instructions for confirming the pet's identity and leaving your information for the owner.
- If you have any questions, contact support@pawscout.com.
- I’m having problems scanning the tag.
I Found a Pet that Appears Lost, and I Am a Pawscout User.
Helping a lost pet is simple! First, always be careful when approaching a pet that appears lost - they may be scared or disoriented. Your Pawscout App should be able to detect the Tag as long as you are within a hundred feet or so of the pet.
- As a Pawscout user, you may receive an alert that you're near a lost Pawscout Pet. If the owner didn't mark their pet as missing, or you don't see an alert, you can still let the Pawscout community know you've found a missing pet by creating a Found Pet Post.
- Navigate to the Pawscout social feed (For You tab) and create a post.
- Choose the Lost Pet icon (in red, with an exclamation point) at the bottom of your screen. Select Report Lost Pet; then I Found a Pet.
- If the pet you found is already marked as lost by their owner, they will show under "Do you see them here?" Click on the post applicable to the pet you found to quickly message or contact the owner. If you don't see the pet, you have two options. One option is more complete but takes a couple of minutes. The second option is not quite as failsafe, but quicker if you're in a hurry.
- First Option (longer but better): Scan Tag
- If you have a few minutes, select the blue "Scan a Pawscout Tag" button.
- The screen will instruct you to get as close to the lost pet as possible so that the Pawscout App can pick up the signal from the Tag. We understand that it may not always be safe to approach a lost, frightened, or disoriented pet, so please put your safety first.
- Follow the instructions for confirming the pet's identity and leaving your information for the owner.
- Second Option (shorter): Create a Found Pet Report
- Choose "It's Not Here"
- The Pawscout App will walk you through making a Found Pet Post. Be sure to add a photo of the pet, and as much info as you can about where you found them. Include as many details as you can. The more description you provide, the more likely you are to reunite the pet with its owner.
- I’m having problems scanning the tag.
I’m Having Problems Scanning the Tag
When you attempt to scan a tag, your phone may have trouble communicating with the pet's tag, which is where you'll want to make a Found Pet Post (CREATE A LOST PET REPORT).
You can create a detailed post that shares detailed information about the rescued pet. After you create the Pawscout, if you decide to become a Pawscouter to help other lost pets, your Found Pet Post will be attached to your profile.
I found a Lost Pet with a Pawscout Tag and QR Nameplate.
Great news! Pawscout introduced QR codes in 2022 to make reuniting pets with their people easier than ever. First, always be careful when approaching a pet that appears lost - they may be scared or disoriented. Next, please use your smartphone's camera to scan the QR code on the pet. If the scan works, it will take you to a link with information about how to contact the owner. If the scan does not work, try one of the steps above, or contact support@pawscout.com.
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