My new Pawscout Tag is not pairing with my smartphone

Please complete the following steps to start keeping your pet safe and healthy with Pawscout! Pawscout Tags can only pair with the Pawscout App - do not use the Bluetooth pairing option in Settings. Visit the Google Play Store or App Store to download the Pawscout App. Create a profile for your pet, and then you will be prompted to Pair Pawscout Tag.

Do a quick system check:

• device's OS is up-to-date,
• the latest version of the Pawscout App,
• Location Services turned ON, and
• Bluetooth turned ON

Press the tag once to wake it up. It's okay to see a white or blue light. If the tag blinks white, it will always show as white. If blue, it will always show as blue.

Please perform the pairing in an area free of electronic or Bluetooth interference. Some of the most common interferences are wireless speakers, microwave ovens, and fluorescent lighting (mainly frequencies that emit 2.4 GHz). Also, be sure you do not have other Pawscout Tags or smartwatches nearby. 

If you have multiple tags nearby, do your best to isolate yourself with the tag you intend to pair. Nearby tags can interfere with the pairing process. Use the signal strength displayed on the screen to distance yourself from the other tags.

Still having trouble? 

• Select Profile > tap on the gear icon > choose Help > Contact Support