The following information will go through the steps in getting your Pawscout Tag setup! Please remember, Pawscout Tags can only be paired with the Pawscout App. Visit the Google Play Store or App Store to download Pawscout. Create a profile for your pet and you will be prompted to Pair Pawscout Tag.
Do a quick system check:
- device's OS is up-to-date,
- the latest version of the Pawscout App,
- Location Services turned ON, and
- Bluetooth turned ON
When preparing your Tag for pairing, be sure to hold down the raised tab until you see the steady light
Please perform the pairing in an area free of electronic or Bluetooth interferences. Some of the most common interferences are wireless speakers, microwave ovens, and fluorescent lighting (mainly, frequencies that emit 2.4 GHz). Also, be sure you do not have other Pawscout Tags, or smartwatches nearby.
Follow the directions on the setup wizard and be sure to see the 3 blinks.
Still having trouble?
- iOS users, select the circled “?” on the upper left-hand corner > tap Contact Support
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Android users, navigate to the Feed view > select the hamburger/menu icon > choose Help > scroll to the bottom, choose Contact Support
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