How do I pair my Pawscout Tag with my phone?

Pawscout Tags can only be paired with the Pawscout App. Attempting to pair your tag through the Bluetooth interface will NOT work. Please make sure Bluetooth is turned ON for Pawscout, but do not attempt to pair through your Bluetooth settings.  

And don’t forget: Pawscout works best when your pet has a caring safety net. Once you’ve made your pet’s profile and paired their Tag, invite trusted friends, family, pet co-parents, and neighbors to join Pawscout.

Adding your first pet & tag

If you don't have the Pawscout App, you can download it here (Android and iOS). Adding more than one pet or Tag? Jump to that section.

To ensure Pawscout works as intended, please give permission to the following when prompted in the App:

• ENABLE Bluetooth
• Location ALLOWED
• Notifications ALLOW

You are now ready to create a profile for your pet. 

In the My Pets view, choose Add a Pet. The Pawscout App will walk you through making your pet's profile, including the process for pairing their Tag.

Follow the simple steps to create your pet's profile. 

We recommend pairing a pet’s Pawscout Tag when you create their profile. However, if you need to pair a Pawscout Tag for a pet that shows doesn’t have one, it’s easy: 

• Select the pet from the My Pets screen.
• Choose Open Profile.
• Select Pair Tag.

If you have any trouble setting up your Pawscout Tag, contact support@pawscout.com and they'll be glad to help! You can also contact Support from inside the App:

• iOS users, select the circled “?” in the upper left-hand corner. Tap Contact Support.
• Android users, navigate to the My Pets page. Select the hamburger/menu icon. Choose Help. Scroll to the bottom, then choose Contact Support.

Adding another pet & tag

From your My Pets view, choose the Add Pet icon to create another profile. The next time you go to My Pets, you’ll be able to see what all your furry friends are up to.

Sharing your pet with other Pawscout users

Remember, Pawscout Tags can only be paired to one account. If you want to share your pet with a friend, family member, or other pet co-parent, invite them to become a Guardian from your pet’s profile.