How can I receive a replacement or refund?

Pawscout Tags purchased from pawscout.com/shop

We are sorry that your Pawscout Tag did not work out for you. If purchased through our website, your Pawscout Tag can be returned to us within 30 days. Please contact us at support@pawscout.com for return instructions prior to returning your Pawscout Tag. If your Pawscout Tag was purchased from another retailer, please return it to that retailer. 

Pawscout Nameplates purchased from pawscout.com/shop or from the Pawscout App

Pawscout nameplate orders are final sale. Unfortunately, Pawscout cannot honor refunds/returns on customized nameplate orders.